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Our Policies

 

Children/Minors

For comfort, safety and insurance considerations,

WE DO NOT allow children in the Med Spa.

Please make prior arrangements before booking an appointment. 

Arrival Time

We respectfully ask you to arrive no later than 15 minutes to your appointment. 

During Services

Please understand we only allow the patient receiving treatment be present in the treatment room during services. This ensures that the injector can focus entirely on the treatment without any distractions. If you bring a friend or guest, they are welcome to wait in our waiting room until their appointment time or until your procedure is finished.

Pricing

We are constantly working to have the best and updated pricing information for our services listed online, we encourage you to inquire about pricing during booking if you have any questions.

Prices and services are subject to change without notice.

Payment Options / Taxes & Fees

We accept Cash, Debit/Credit Card, Apple pay, Google pay, Cashapp, Cherry & Care Credit. 

*No additional fees when you pay your balance in Cash.

*A $10 fee will be added when you pay with card.

*A $20 fee will be added when you pay with Cherry or Care Credit.

Booking

Please feel free to text before booking if you have any additional questions or to inquire about online deals or promos. A $20 deposit is required to book an appointment. This will be deducted from your service total.

Out of town clients

If you need to request to book outside of our business hours, due to travel or work schedule, please contact me by email or text a minimum of 48 hours prior and arrangements can be made.

Cherry or Care Credit 

If you have been approved with Cherry or you will be paying using Care Credit, please contact us by text message to book your appointment. 832-281-3988

Or you may book your appointment online by paying the deposit for the service/s chosen and your remaining balance can be paid using Cherry or Care Credit in office at your appointment.

Booking / Cancellation policy / No show

Booking fees are non-refundable. Booking fees can be transferred only if a cancellation is made at least 24 hours before the scheduled appointment and if the appointment is rescheduled within 24 hours of cancellation. You can reschedule online yourself if it's done 24 hours before your appointment. We allow a maximum of 3 consecutive rescheduling's; after that, booking with us will no longer be possible.

Failure to cancel or being a no-show within 24 hours will result in the booking fee being non-transferable. Two consecutive no-shows will lead to no longer being able to book at Utopia Aesthetics. Please note that there are absolutely NO-REFUNDS for services provided.

**If you've reached the maximum number of reschedules or no-shows but still wish to schedule an appointment at Utopia, you must pay the full balance in advance for us to book your appointment. Payment in full is due the day you contact us to request an appointment. Please contact us via email to arrange this. NO EXCEPTIONS. NO-REFUNDS will be provided whether you attend or not. We have the right to refuse service to anyone we deem necessary.

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